Frequently Asked Questions
What size Namesake Cuff should I order?
We recommend measuring your wrist, removing 1/2" from the measurement, and using that as a guide. When in doubt, we suggest sizing up, since the Cuffs are open-ended and can be squeezed or stretched as necessary.
This Namesake Cuff is a gift and I have no idea what size to order. What should I do?
Our best-selling size is a 6", and it tends to fit most people. If your gift recipient tends to lean towards either end of the size spectrum, a 5" or 7" might be more appropriate. When in doubt, size up!
What on earth do I put on my Namesake Cuff or Name Tag Keychain?
Anything your heart desires! Some inspo: your horse's barn or show name; a special date; coordinates of a special place; a favorite phrase or saying; or your barn or team's name. As long as it doesn't have too many characters, the creativity limit does not exist. And of course, feel free to reach out to us if you have any questions or want to run an idea past us.
How do I use the Deep Cleaning Tack Soap?
Apply using a clean, damp sponge or cloth, and work into leather in a circular motion. When you can see that tack is clean, use a clean cloth to wipe away any remaining lather and dirt, especially in tight areas like rein laces and along stitching. Leather may feel dry after cleaning, so following our Deep Cleaning Tack Soap with a leather conditioner, such as our Super Conditioning Leather Balm, is recommended.
How do I use the Super Conditioning Leather Balm?
Apply a small amount using your hands or a clean cloth to work conditioning balm into clean leather. Apply more as needed if leather is particularly dry. Try to cover tack to protect from dust as the remaining conditioner absorbs into leather. If tack is sufficiently moisturized, you may notice some conditioner sitting on top of the leather; use a clean, soft cloth to buff it away. As always, test Conditioning Balm on a small, inconspicuous area of tack before using.
I want to order a bunch of custom Namesake Cuffs or Name Tag Keychains. Do you offer discounts?
We do indeed! For any orders over 10 units, please contact Jane or Jamie at email@example.com to discuss bulk pricing.
I saw you at a horse show a few years ago. Are you still doing in-person events?
We halted our in-person event appearances during 2020 and 2021 due to the COVID-19 pandemic. But come 2022, you will see us out and about at horse shows and craft fairs. Keep your eyes on our social media accounts, where we'll post our whereabouts. And make sure to stop by and say hey if you see us!
I want to carry your products in my store! How do I go about doing that?
For all wholesale inquiries, please contact Jane or Jamie at firstname.lastname@example.org